Model case studies · example Tygy workflows

How it works in your business

Eight workflows for mid-sized and large businesses, from retail customer service to B2B technical support. Choose a process to test with your team.

Shared inbox and an open conversation in Tygy
Retail chains

One conversation from order to return

A retail chain with online sales, central support and regional teams.

Reports a problemReplies
Logistics operators

Every shipment question has a next step

A logistics operator with multiple terminals, dispatchers and a customer service team.

Asks about deliveryContinues the conversation
B2B distribution

Keep the details in every partner request

A multi-region distributor with sales teams, product specialists and established corporate accounts.

Sends requirementsReturns with an answer
Manufacturing and service

From a fault report to an engineer’s answer

An equipment manufacturer with a service team, dealer network and specialist engineers.

Describes the problemConfirms the action
Property development

From the first question to a meeting with sales

A developer with multiple residential projects, a contact centre and sales teams.

Asks a questionAgree a meeting
Education networks

Help learners without sending them between chats

A large online school or education network with learner support and multiple programmes.

Reports an issueConfirms the result
Hotel groups

Guest requests before and after check-in

A hotel group with central reservations and local teams across multiple properties.

Contacts the groupConfirms the terms
B2B SaaS

From a user’s question to a technical review

A B2B SaaS provider with first- and second-line support and corporate customer success teams.

Reports an issueKeeps following up

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