Video meeting
Discuss the question with voice and video
Sometimes it helps to show and explain.
Move from text to a video meeting. Discuss a difficult question, share your screen, and keep the audio recording, transcript and summary alongside the request.
For your team
Screen sharing
Show what is difficult to describe
After the meeting
Revisit the recording and agreements
What Tygy can do
Video meeting
Discuss the question with voice and video
When messaging is not enough, continue in a video meeting. A live conversation helps you work through the details of a complex request with the customer.
- Move to a meeting when it helps.
- Use the conversation history for context.
Screen sharing
Show what is difficult to describe
Screen sharing helps you explain an interface or a sequence of actions. The customer and agent can discuss the same step together.
- Show the relevant sequence of actions.
- Clarify the question during the discussion.
After the meeting
Revisit the recording and agreements
An audio recording, transcript and summary help you continue after the conversation. Check important details before acting on the meeting summary.
- Return to the meeting materials.
- Confirm responsibilities and agreements.
Screenshots show the Tygy interface with demonstration data. Names, conversations and figures are examples.
How it works
From messaging to the next step
Agree on the meeting’s purpose and review the outcome afterwards.
Prepare
Define the task and the people involved.
Configure
Choose settings for your team’s workflow.
Check
Walk through a test example.
Use
Review the result and refine the settings.
Check the selected workflow using your team’s examples before putting it to work.
Everyday tools
In your team’s workflow
Video meeting
Move to a meeting when it helps.
Screen sharing
Show the relevant sequence of actions.
After the meeting
Return to the meeting materials.
Conferences
Questions and answers
When should I move to a video meeting?
When a question is easier to show or discuss aloud, such as walking through a sequence of actions with a customer.
Can I share my screen?
Yes. Screen sharing helps you discuss an interface and specific actions.
How are AI conferences different?
The conferences page covers the meeting itself. AI conferences focuses on processing meeting materials: transcripts, summaries and agreements.
From messaging to the next step
Agree on the meeting’s purpose and review the outcome afterwards.
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