Context before the reply
Conversation history, notes and contact details help the team account for earlier interactions.
Continue the conversation. Move the purchase forward.
Customer history, messaging in the right channel, CRM details and meeting summaries stay close. Your sales team has the context to decide what comes next.
For your team
A connection to your CRM
After connecting the integration, Bitrix24 or amoCRM contacts and deals are available alongside the conversation.
A clear next step
Assign an owner, involve colleagues and keep a record of what was agreed in a meeting.
What Tygy can do
The customer
Start with what you already know
Before replying, open the customer's profile: earlier conversations, notes and contact details. Use that context to ask a relevant question and continue the relationship.
- Go from a contact to their conversations and interaction history.
- Keep notes and tags that will help with the next conversation.
- Continue a personal conversation through a channel available for that customer.
Business customers
One company can have several people in the conversation
A buyer asks about terms, an accountant about documents, and the recipient about delivery. Link contacts to their company so your team can see its conversation history together.
- Keep the customer's representatives together in a company profile.
- Open conversations with linked contacts from one place.
- Add notes and tags that help colleagues understand the situation.
Bitrix24 and amoCRM
Deal information beside the conversation
Connect your CRM to see the linked contact and their deals. Find or create a contact and create a deal from Tygy, while your CRM remains the home for the sales process.
- Find matches by phone and email, then choose the appropriate CRM contact.
- View deals and open their records in the connected system.
- Create a new deal when the customer conversation reaches that stage.
Help for your sales team
Your product knowledge, ready to use
AI helps draft an answer from connected materials: terms, instructions and your knowledge base. The sales representative checks the draft, clarifies details and continues the consultation.
- Give AI current information about your products, delivery and policies.
- Use the current conversation's context when preparing an answer.
- Enable translation when the customer and your team speak different languages.
Meetings
Talk it through. Return to what was agreed.
When messages are not enough, move to a video meeting. A recorded meeting keeps a transcript, AI summary and agreements that the team can refer to afterwards.
- Create a meeting from a conversation or the conferences section.
- Link it to contacts and the customer's company.
- Ask AI questions about the transcript to find a detail from the discussion.
How it works
From a buyer's question to the next step
For example, a buyer asks about an order. The conversation, team and CRM help guide the consultation while keeping the context together.
Receive the question
The enquiry arrives from a connected channel in the shared inbox.
Read the context
The representative reviews the customer's history and linked deals.
Help the buyer
They use company materials, involve colleagues or arrange a meeting.
Record the next step
They save a note, assign an owner and create a CRM deal when appropriate.
An example process. Configure rules, owners and message content to suit your team.
Everyday tools
More tools for the customer conversation
Channels in one inbox
Handle questions from messaging apps, email, your website and connected marketplaces without checking each separate account.
Personal follow-up
Start a new conversation from a contact's profile. Tygy shows which channels currently allow a message to that customer.
Conversation distribution
Assign a representative or team using rules; distribute incoming conversations in rotation or according to workload.
Discussion with colleagues
Internal notes and mentions help clarify terms or hand a question to another member of the team.
Revenue from linked deals
A separate report accounts for linked CRM deals: won amounts, open potential and losses. Results depend on CRM data and configuration.
Connections to your systems
Send context through webhooks. The public API and MCP on Pro let you use Tygy data in your own tools.
Sales
Questions and answers
Do we need to replace our CRM with Tygy?
No. Tygy helps you manage customer conversations and complements Bitrix24 or amoCRM. Contacts and deals remain in your CRM; once connected, you can view and create them from Tygy.
Can we message a customer first?
Yes, where the channel permits it. On Telegram, VK and MAX, the customer must previously have contacted the connected bot or community. Email and WhatsApp have their own conditions, while marketplace channels are for replies within an existing conversation. Availability is shown when you start a conversation.
Can we create a deal directly from a conversation?
Yes. With Bitrix24 or amoCRM connected, you can find or create a CRM contact and create a linked deal. If several similar contacts are found, the employee chooses the correct one.
What remains after a video meeting?
If a meeting is recorded and processed, its record includes the recording, transcript and AI summary with agreements. You can link it to a conversation, contacts and a customer company. A meeting without a recording does not produce a transcript.
How does Tygy connect conversations with revenue?
The report uses snapshots of linked CRM deals and their stages. Won deals count as revenue; open and lost deals are recorded separately. Accurate results require a connected CRM, stage mappings and suitable reporting period and attribution settings.
Start with the next conversation
Add your team and first channel. See how customer history, AI drafts and CRM details help the consultation move forward.
14 days free · No credit card required