Articles
Collect the answers your team relies on
One knowledge base. For people and AI.
Bring instructions and answers into a help center on your own domain. Customers find information themselves, while your agents and AI use the same knowledge in conversations.
For your team
Help centre
Let customers find an answer
Knowledge for AI
Use your articles in conversations
What Tygy can do
Articles
Collect the answers your team relies on
Add instructions, terms and answers to common questions. Keep articles current so agents can rely on agreed information.
- Document recurring questions.
- Update articles when conditions change.
Help centre
Let customers find an answer
Publish help content on your own domain. Clear articles help customers resolve common questions before contacting support.
- Prepare content for finding answers independently.
- Organise the help centre around customer needs.
Knowledge for AI
Use your articles in conversations
The knowledge base provides sources for the AI agent and reply hints. Agreed instructions help prepare answers that reflect company policies.
- Select the sources AI needs.
- Check replies after updating the knowledge.
Screenshots show the Tygy interface with demonstration data. Names, conversations and figures are examples.
How it works
Start with common questions
Prepare a few reviewed articles and put them to work.
Prepare
Define the task and the people involved.
Configure
Choose settings for your team’s workflow.
Check
Walk through a test example.
Use
Review the result and refine the settings.
Check the selected workflow using your team’s examples before putting it to work.
Everyday tools
In your team’s workflow
Articles
Document recurring questions.
Help centre
Prepare content for finding answers independently.
Knowledge for AI
Select the sources AI needs.
Knowledge base
Questions and answers
Can I use my own domain?
Yes. You can host the help centre on your own domain after configuring the connection.
Does AI use these articles?
You can connect the knowledge base as a source for the AI agent and hints. Check which sources are selected in settings.
How do I keep answers current?
Update articles when policies change and check that agents and AI use the relevant materials.
Start with common questions
Prepare a few reviewed articles and put them to work.
14 days free · No credit card required