AI operatorAnswers customers
Finds answers in your knowledge base and continues the conversation.
Every conversation in one place
AI — in every conversation
AI answers customers, assists agents and keeps service quality in view.
14 days free · No credit card required
Wherever your customers prefer to talk
Talk to customers via messengers, social networks, marketplaces, email, phone and website chat.
- Telegram
- VK
- MAX
- Avito
- Cian
- Wildberries
- Website chat
- InstagramOn request
- Facebook MessengerOn request
Telephony
- MANGO OFFICE
- UIS
- MegaFon
- MGTS
- Novofon
- Sipuni
- Kcell
- onlinePBX
AI operator
Answers independently. Helps your whole team.
Uses your knowledge base, follows the conversation and hands over to a person when their help is needed.
1 / 5
AI operator. Alexey · customer: Can I book shelving assembly together with delivery? AI operator: Yes! Choose delivery with assembly at checkout. The installer will arrive with your order. Which shelving model have you chosen?
How it works
Brings in a person
Hands difficult questions to an agent along with their context.
Learns from the team
Helps find knowledge gaps and add useful answers to the knowledge base.
AI translation
A shared language with every customer
Automatically translates conversations in real time. Operators and customers can each use their own language, even when they do not speak each other’s language.
AI conferences
Keep what matters after the call
Transcripts and meeting summaries alongside the conference audio recording.
One support process
From a request to a resolution
Conversations, knowledge and teamwork stay connected. Everyone has the context to know what comes next.
01 / Conversations
Every customer. All the context.
Bring messages from different channels into one queue. Assign owners, tag what matters and review the history without searching across chats.
Shared inbox · Owners · Tags and filters
Telegram Desk
Order delivery
Contract question
Service setup
Hello! Could you confirm the delivery time?
Assigned to agent · Helen
Hi Anna! I will check with the delivery team and get back to you.
Customer profile · Mini AppConversation history · Notes · Saved replies
Reply to customer…
02 / Telegram Desk
Your support. In your Telegram.
Handle requests directly in Telegram: a dedicated topic for each conversation, operator assignment and replies to customers. The built-in Mini App provides the customer profile, team notes, AI suggestions and saved replies, right beside the conversation. Your team sees the same conversation in the web interface.
Conversation topics · Mini App with customer context · Shared history
03 / Channels
Customers choose the channel. You keep it organized.
Connect messengers, email, marketplaces and your website widget. Requests enter a shared workflow, and replies return to the customer’s channel.
Telegram · WhatsApp · VK · MAX · Avito · Email
04 / Integrations
Support connected to your systems
Connect support to Bitrix24 and amoCRM, and analytics to Yandex Metrica. Use conversation data in the tools your team already works with.
Bitrix24 · amoCRM · Yandex Metrica
05 / Scenarios
Your rules. Less manual work.
Decide what happens to a request: who receives it, when to send an automatic reply and which actions to take. Build scenarios in the visual editor.
Conditions · Routing · Automatic actions
06 / Analytics
See more. Manage with clarity.
Track incoming requests, response times and agent work. Compare periods and understand where your team needs help.
Trends · Team · Channels · Quality
07 / Contacts
A familiar customer. Even in a new conversation.
Keep people and company information alongside their conversations. Review previous requests, add notes and share context with colleagues.
People and companies · History · Notes
08 / Knowledge base
One knowledge base. For people and AI.
Bring instructions and answers into a help center on your own domain. Customers find information themselves, while your agents and AI use the same knowledge in conversations.
Help center · Custom domain · Sources for AI
09 / Conferences
Sometimes it helps to show and explain.
Move from text to a video meeting. Discuss a difficult question, share your screen, and keep the audio recording, transcript and summary alongside the request.
Video meetings · Screen sharing · Summaries
Teamwork
Solve it together. Understand each other.
Bring colleagues into difficult questions, distribute the work and keep the context. Your customer sees one team.
Discussion alongside the conversation
Internal notes and mentions help your team work together without distracting the customer.
Clear responsibility
Assignments and teams help distribute requests and show who is handling each question.
The right access for each person
Configure employee roles and permissions to match your support organization.
AnnaSupport
DmitryService
ElenaTeam lead
Shared request · No. 1048
Help with order delivery
Alina Sokolova
Could you deliver tomorrow after noon instead?
Assigned to AnnaIn progress
Internal discussion
@Dmitry, can we change the delivery time?
Yes, confirmed with the courier. Tomorrow, noon to 2 pm.
Anna replies to the customer with the agreed details
Ways to use Tygy
One Tygy. Different team needs.
Support comes first. Sales and marketing can work alongside it, with the same customer conversation in view.
Support
Take the question through to resolution
A shared queue, AI assistance and quality review for daily customer support.
Explore the features
Sales
Keep the conversation with your buyer going
See customer history, reply in their preferred channel and pass information to your CRM.
Explore the features
Marketing
Understand why customers contact you
Explore requests and their sources, find recurring questions and improve communication.
Explore the featuresThese are examples, not limits: you can build your own way of working with customers.
Good to know
A little clarity before you start
Will Tygy work for our team?
Tygy is designed for teams that handle customer requests regularly. Connect the channels you need, assign responsibility and configure scenarios for your process. Start with a 14-day trial to test it on your own work.
Will AI reply instead of our agents?
An AI operator can handle conversations independently using your knowledge base. You define its instructions and when to hand over to a person. For an assistant-only workflow, use AI suggestions: the agent decides what to send.
Do we have to use the web interface?
No. Telegram Desk lets agents work on customer requests directly in Telegram. Conversations stay connected to Tygy, so colleagues in the web interface share the same history.
Can we connect our CRM?
Tygy includes integrations with Bitrix24 and amoCRM. Configure webhooks in scenarios to send data to other systems. Synchronization capabilities depend on the integration and its settings.
How is AI usage billed?
An AI operator seat costs the same as a person’s seat. Each seat includes an AI token budget. Usage depends on the model, context size and task; you can buy additional tokens when needed.
Can we try it first?
Yes. Registration includes a 14-day trial. No credit card is needed to get started: connect a channel, invite your colleagues and test your workflows. WhatsApp connects after subscription payment. To try it during the trial, contact support.
Closer to customers. More confident in support.
Bring your team, connect your channels and start the first conversation.