People
Keep customer details in a profile
A familiar customer. Even in a new conversation.
Keep people and company information alongside their conversations. Review previous requests, add notes and share context with colleagues.
For your team
Companies
Understand the organisation behind the request
Conversation history
Continue where the team left off
What Tygy can do
People
Keep customer details in a profile
Contact information is available alongside conversation history. Agents can check the details and continue with what the team already knows about the customer.
- Review contact information.
- Update details as the conversation develops.
Companies
Understand the organisation behind the request
Company profiles help your team keep information about the organisations it works with. Use this context when speaking with their representatives.
- Review company information.
- Check the context before replying to a representative.
Conversation history
Continue where the team left off
Previous conversations and notes help restore context. When a colleague takes over, important details remain available to the team.
- Revisit earlier conversations.
- Keep useful details in notes.
Screenshots show the Tygy interface with demonstration data. Names, conversations and figures are examples.
How it works
Prepare context for your team
Start with the information an agent needs to reply.
Prepare
Define the task and the people involved.
Configure
Choose settings for your team’s workflow.
Check
Walk through a test example.
Use
Review the result and refine the settings.
Check the selected workflow using your team’s examples before putting it to work.
Everyday tools
In your team’s workflow
People
Review contact information.
Companies
Review company information.
Conversation history
Revisit earlier conversations.
Contacts
Questions and answers
Are company profiles available?
Yes. Tygy keeps information about the people and companies your team communicates with.
Can I review earlier conversations?
Yes. Conversation history helps restore the customer context.
What are notes for?
Notes keep useful details for the team and give colleagues context when they take over.
Prepare context for your team
Start with the information an agent needs to reply.
14 days free · No credit card required