Conversations
Different channels feed one inbox
Customers choose the channel. You keep it organized.
Connect messengers, email, marketplaces and your website widget. Requests enter a shared workflow, and replies return to the customer’s channel.
For your team
Customer replies
Continue in the customer’s chosen channel
Channel analytics
See where the workload comes from
What Tygy can do
Conversations
Different channels feed one inbox
Messengers, email, marketplaces and website chat become part of a shared workflow. Your team sees incoming conversations in Tygy and replies from the conversation.
- Handle messages in the shared inbox.
- Keep conversation history in your workspace.
Customer replies
Continue in the customer’s chosen channel
Customers contact you through a familiar channel while agents work in Tygy. Replies return to the original channel within the connected service’s capabilities.
- Check the conversation’s channel before replying.
- Account for the service’s message format and sending limits.
Channel analytics
See where the workload comes from
Channel reporting helps you compare incoming conversation volume. Use it to plan your team’s work and review changes over a selected period.
- Compare conversations across channels.
- Review changes for the selected period.
Screenshots show the Tygy interface with demonstration data. Names, conversations and figures are examples.
How it works
Connect channels one at a time
Start with your main conversation source and test messages in both directions.
Prepare
Define the task and the people involved.
Configure
Choose settings for your team’s workflow.
Check
Walk through a test example.
Use
Review the result and refine the settings.
Check the selected workflow using your team’s examples before putting it to work.
Everyday tools
In your team’s workflow
Conversations
Handle messages in the shared inbox.
Customer replies
Check the conversation’s channel before replying.
Channel analytics
Compare conversations across channels.
Channels
Questions and answers
Which sources can I connect?
Tygy supports messengers, marketplaces, email and website chat. Check the available connection method for your chosen service in settings.
Where does the agent’s reply go?
Back to the channel the conversation came from, within that channel’s capabilities and limits.
Do all channels have the same capabilities?
No. Message formats, sending rules and connection requirements depend on the service.
Connect channels one at a time
Start with your main conversation source and test messages in both directions.
14 days free · No credit card required