Incoming in your language
Translation helps you understand a question within the conversation.
Different languages. One conversation.
Read customer messages in your language and send a translated reply from the conversation. The exchange stays in your team’s shared workspace.
For your team
Replies in the customer’s language
Prepare and send translated replies from your workspace.
The original is preserved
The original text remains part of the history.
What Tygy can do
Incoming messages
Understand the question without switching tools
Enable translation in a conversation to read incoming messages in your language. You can also translate an individual message manually.
- Read translations alongside the conversation history.
- Refer back to the original when needed.
- Use manual translation for an individual message.
Customer replies
Write your reply in the language you know
Write a reply and translate it into the customer’s language. Clarifications and follow-up messages remain part of the same conversation.
- Reply from your usual workspace.
- Check important names, amounts and terms.
- Keep the conversation history available to colleagues.
Multilingual team
Read the same conversation in different languages
Incoming translations account for the reading agent’s language. Colleagues can work on the same conversation in their preferred languages.
- Hand over a conversation with its history.
- Keep the customer’s original message.
- Choose where automatic translation is needed.
Screenshots show the Tygy interface with demonstration data. Names, conversations and figures are examples.
How it works
From question to answer in one workspace
For support teams working with customers who write in another language.
Receive
The customer writes through a connected channel.
Read
The agent reads the translated message.
Reply
They draft a reply and translate it for the customer.
Continue
The entire exchange stays in one conversation.
Configure the feature for your team and check the results against your own examples.
Everyday tools
Translation in daily work
On demand
Translate an individual message manually.
For each reader
Colleagues can receive incoming translations in different languages.
History stays available
Translation does not replace the customer’s original text.
AI translation
Questions and answers
Is the original message preserved?
Yes. Translation does not replace the original text, which remains available when reviewing the conversation.
Can I translate just one message?
Yes. You can translate individual messages manually or enable automatic translation for the conversation.
Will colleagues all see the same translation language?
Not necessarily. Incoming translation accounts for each agent’s language, so the same conversation can be read in different languages.
Help customers in their language
Test incoming translation and a reply using a real customer conversation.
14 days free · No credit card required