A reply with context
AI considers the conversation when preparing a suggestion.
A good reply starts with a suggestion
AI drafts a reply using the conversation context and company knowledge. The agent checks the wording, adds details and sends the response to the customer.
For your team
Knowledge at hand
The knowledge base provides company policies and information.
Human review
The agent decides which text to send.
What Tygy can do
Conversation context
Start with a draft that considers the question
The suggestion uses conversation history to propose the next reply. The agent checks whether it fits the customer’s situation.
- Prepare the reply beside the conversation.
- Refine the wording before sending.
- Add details that require a person’s input.
Company knowledge
Use the policies your team already agrees on
The connected knowledge base helps AI find information about policies and processes. Current articles support experienced agents and new team members alike.
- Collect answers to recurring questions in articles.
- Keep policies and instructions current.
- Expand your knowledge when you find a gap.
Agent control
The customer gets the reply after your review
AI suggestions assist the agent handling the conversation. The agent can edit the text, use part of it or write their own response.
- Check facts and commitments before sending.
- Keep your team’s tone of voice.
- Ask for clarification when there is not enough information.
Screenshots show the Tygy interface with demonstration data. Names, conversations and figures are examples.
How it works
From a customer question to a reviewed reply
Suggestions fit into your usual conversation workflow.
Read
Read the message and customer context.
Draft
Get an AI suggestion.
Review
Check the facts and edit the text.
Send
Send your reply to the customer.
Configure the feature for your team and check the results against your own examples.
Everyday tools
Help with everyday replies
Recurring questions
Use company knowledge to answer questions about policies and terms.
New team members
A draft and instructions provide a starting point for a reply.
Difficult wording
Edit the suggested text to fit the situation.
AI suggestions
Questions and answers
Is a suggestion sent automatically?
No. AI prepares text for an agent to review, edit and send. Independent replies are configured separately for the AI operator.
Do I need a knowledge base?
A knowledge base supplies facts about your company. Without it, suggestions use conversation context but do not gain knowledge of your policies and terms.
Can I use only part of a suggestion?
Yes. A suggestion is a starting point for editing. The agent determines the final reply.
Try suggestions with your team
Prepare a few articles and compare drafts with the replies your team considers good.
14 days free · No credit card required