✓AI operatorAnswers customers independently using your knowledge base and uploaded files. Connect tools and choose the AI models it uses.
✓AI quality reviewReviews conversations against your quality criteria
✓AI translationAutomatically translates conversations in real time. Operators and customers can each use their own language, even when they do not speak each other’s language
✓AI conferencesTranscripts and meeting summaries alongside the conference audio recording
✓AI suggestionsSuggests answers grounded in your knowledge base
✓ConversationsEvery request in one inbox: conversation history, customer profile, contact details, location and channel
✓Telegram DeskAn alternative Tygy interface inside Telegram. Conversations from every channel, message history, customer profiles, notes, AI suggestions and saved replies stay in sync with the web app. Work wherever you prefer
✓ConferencesCustomer video calls with audio recordings, transcripts, meeting outcomes and a concise summary of agreements
✓ContactsCustomer and company profiles with conversation history
✓ScenariosAutomatic replies, routing and no-code triggers
✓AnalyticsDetailed reports on support quality and revenue. Evaluate team performance, response times and conversation quality, and track revenue attributed to conversations
✓ChannelsMessengers, marketplaces, email and website chat
✓IntegrationsConnect CRM systems, analytics platforms and other useful services
✓Knowledge baseCreate a knowledge base and publish it on your own domain. AI automatically translates articles when you add or edit them.
✓APIConnect Tygy to your CRM or internal system: retrieve support data, create contacts and manage conversations. Includes 51 operations.
✓WebhooksTygy notifies your system about events, such as a new message or a closed conversation, so you can trigger actions without checking manually.
✓MCPConnect an assistant such as ChatGPT or Claude to find conversations, analyze support performance and act on your behalf. Customer replies require your confirmation.
✓Widget without the “Powered by Tygy” label
✓500,000 AI tokens per seat per month
✓Priority support
Compare all features↓
Every detail
What each plan includes
Pro includes everything in Standard, more AI tokens, connections to your systems, a widget without the Tygy label and priority support.
StandardPro
AI and support quality
AI operator and suggestions
AI answers customers using your knowledge base. Choose the response mode, configure handoff to a person and disclose that AI is responding. Human operators also get suggestions.
Standard
✓Included
Pro
✓Included
Self-learning and your own model keys
The AI operator learns from your conversations. Connect your own model keys if you prefer.
Standard
✓Included
Pro
✓Included
AI tokens for every seat
A monthly allowance for AI work. Pro includes twice as much.
Standard
250,000 per month
Pro
500,000 per month
Two views of quality
Collect customer satisfaction ratings after conversations (CSAT). A second AI checks conversation quality and helps identify improvements.
Standard
✓Included
Pro
✓Included
Everything for customer conversations
Channels with no Tygy surcharge
Website widget, Telegram, VK, MAX, Email, Avito, Wildberries and Cian.
Standard
✓Included
Pro
✓Included
Unlimited scenarios
Automate actions, respond to visitor behavior, show pop-ups and invite visitors to chat.
Standard
✓Included
Pro
✓Included
Conversation management
Tickets and statuses, saved replies, tags, internal notes with colleague mentions, conversation routing, operator statuses and group conversations.
Standard
✓Included
Pro
✓Included
Knowledge base on your own domain
Publish answers to common questions at your company address.
Standard
✓Included
Pro
✓Included
Automatic conversation translation
Talk with customers in different languages with automatic message translation.
Standard
✓Included
Pro
✓Included
Seven reports
Track support performance, revenue attributed to conversations and AI operator results in a dedicated report.
Standard
✓Included
Pro
✓Included
Video meetings
Hold meetings with recording and AI summaries.
Standard
✓Included
Pro
✓Included
Contacts and companies
Keep customer details alongside their conversations. Company details are filled in from DaData.
Standard
✓Included
Pro
✓Included
CRM and analytics
Work with Bitrix24, amoCRM and Yandex Metrica.
Standard
✓Included
Pro
✓Included
Teams, roles and permissions
Organize colleagues into teams and control access to sections.
Standard
✓Included
Pro
✓Included
Convenient access
Reply from Telegram with Telegram Desk or install the web app.
Standard
✓Included
Pro
✓Included
Support connected to your company
Send data to your systems
Public API and webhooks: 51 operations to work with support data in your own systems.
Standard
Not included
Pro
✓Included
Your familiar AI assistant
With MCP, an assistant such as ChatGPT or Claude connects to your support and works on your behalf. Customer replies are sent after your confirmation.
Standard
Not included
Pro
✓Included
Widget without the “Powered by Tygy” label
Remove the Powered by Tygy label from the widget on your website.
Standard
Not included
Pro
✓Included
Priority support and onboarding call
Priority support and an onboarding call to help you get started.
Standard
Not included
Pro
✓Included
AI token usage depends on the model and task. Additional token packs are billed separately. Connected services may have their own fees.
More than 40 users or special requirements? Contact us.
Channel connections
Two ways to connect WhatsApp
The same terms apply to Standard and Pro. The Tygy surcharge depends only on how you connect WhatsApp.
Via QR code
RUB 990per month for each number
Scan the QR code to connect your existing number in about a minute.
WhatsApp Business API
RUB 1,490per month for each number
RUB 0.79 for each incoming or outgoing message. Messages billed by Meta incur an additional charge.
Other channels have no Tygy surcharge
Receive customer messages from messengers, social networks, marketplaces, email and website chat.
Telegram
VK
MAX
Avito
Cian
Wildberries
Email
Website chat
InstagramOn request
Facebook MessengerOn request
Discounts apply only to the plan
Annual payment makes the plan 30% cheaper. Payment-period discounts do not apply to QR numbers: each costs RUB 990 per month for every payment period.
WhatsApp during the trial
WhatsApp connects after you pay for the subscription. If you need it during the trial, you can ask support to enable it.
One number uses one paid slot. If you stop renewal, the number works until the end of the paid period and billing stops from the next period. The paid period is not refunded.
Additional token packs
Need more AI tokens?
Buy additional tokens on any plan in your account. They never expire and are used after your monthly allowance.
500,000AI tokens
RUB 500One-time payment
2,000,000AI tokens
RUB 1,500One-time payment
10,000,000AI tokens
RUB 5,500One-time payment
Before you start
Any questions?
How is the price calculated?
The price depends on the plan, user count and payment period. Standard is RUB 1,190 and Pro is RUB 1,490 per user per month before discounts. Teams of 15 or more get 10% off the whole team, and teams of 40 or more get 20% off. Six-month payment saves another 10%, annual payment saves 30%. Discounts apply sequentially: for example, 40 users paid annually receive a total discount of 44%. WhatsApp via QR is billed separately at RUB 990 per month for each number, without payment-period discounts. Official WhatsApp Business API costs RUB 1,490 per month for each number and RUB 0.79 for each incoming or outgoing message. Messages billed by Meta incur an additional charge.
Can I start with one user?
Yes, the minimum is one user. A human and an AI operator cost the same per seat. Include both people and AI operators in your team count.
Can I pay monthly?
The minimum payment period is 3 months. You can also pay for six months with 10% off or a year with 30% off. The calculator shows the selected plan price for the full period and its monthly equivalent. WhatsApp QR numbers are charged separately and do not receive an annual-payment discount.
How is AI usage charged?
Standard includes 250,000 AI tokens per seat per month; Pro includes 500,000. Usage depends on the model, context size and tasks. Additional token packs are charged separately. You can connect your own model keys.
What do I need for the trial?
Just sign up. You have 14 days to connect channels, invite colleagues and try Tygy with your own tasks. No bank card is required. WhatsApp connects after subscription payment. To try it during the trial, contact support.
