Shared inbox
Start your shift with the full picture
Every customer. All the context.
Bring messages from different channels into one queue. Assign owners, tag what matters and review the history without searching across chats.
For your team
Ownership
Give each question a clear next step
Customer context
Reply with previous conversations in mind
What Tygy can do
Shared inbox
Start your shift with the full picture
Conversations from connected channels appear in one workspace. Filters help you find the conversations you need and focus on your queue.
- Review incoming conversations.
- Use tags and filters to find relevant work.
Ownership
Give each question a clear next step
Assign a conversation to an agent and hand it over to a colleague. The history stays with the conversation so the next agent can understand the question.
- Assign the agent who will continue the work.
- Read previous messages before replying.
Customer context
Reply with previous conversations in mind
The customer profile brings contact information and history alongside the conversation. Your team can revisit an earlier request and take previous discussions into account.
- Check the customer’s details.
- Add context through notes.
Screenshots show the Tygy interface with demonstration data. Names, conversations and figures are examples.
How it works
How to organise incoming conversations
Connect a channel, agree on assignment and start with a real question.
Prepare
Define the task and the people involved.
Configure
Choose settings for your team’s workflow.
Check
Walk through a test example.
Use
Review the result and refine the settings.
Check the selected workflow using your team’s examples before putting it to work.
Everyday tools
In your team’s workflow
Shared inbox
Review incoming conversations.
Ownership
Assign the agent who will continue the work.
Customer context
Check the customer’s details.
Conversations
Questions and answers
Do agents need to switch between messengers?
Agents handle conversations from connected channels in Tygy. Available message formats depend on the channel.
Can I hand a conversation to a colleague?
Yes. You can assign or change the responsible agent while keeping the conversation history.
Where can I find customer details?
Contact information and previous conversations are available in the customer profile.
How to organise incoming conversations
Connect a channel, agree on assignment and start with a real question.
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