Service connections
Start with the system your team uses
Support connected to your systems
Connect support to Bitrix24 and amoCRM, and analytics to Yandex Metrica. Use conversation data in the tools your team already works with.
For your team
Customer context
Connect conversations to customer work
Custom connections
Use the API for your own workflow
What Tygy can do
Service connections
Start with the system your team uses
The integrations catalogue brings together CRM and analytics connections. Choose a service and configure access for your company’s workflow.
- Connect Bitrix24 or amoCRM.
- Use Yandex Metrica for analytics.
Customer context
Connect conversations to customer work
Contact details and conversation history help your team discuss a request in context. Configure the integration around a specific customer workflow.
- Decide which information your team needs.
- Check the connection using a test conversation.
Custom connections
Use the API for your own workflow
For a custom connection, explore the Tygy public API. The key’s permissions determine which data and actions are available.
- Choose the methods you need in the API documentation.
- Give the key permissions for its specific task.
Screenshots show the Tygy interface with demonstration data. Names, conversations and figures are examples.
How it works
Test one workflow
Define the integration’s purpose before connecting the service.
Prepare
Define the task and the people involved.
Configure
Choose settings for your team’s workflow.
Check
Walk through a test example.
Use
Review the result and refine the settings.
Check the selected workflow using your team’s examples before putting it to work.
Everyday tools
In your team’s workflow
Service connections
Connect Bitrix24 or amoCRM.
Customer context
Decide which information your team needs.
Custom connections
Choose the methods you need in the API documentation.
Integrations
Questions and answers
Which ready-made integrations are available?
The catalogue includes Bitrix24, amoCRM and Yandex Metrica. Settings and requirements depend on the service.
Can I build a custom connection?
The public API supports custom workflows. Its documentation describes methods and access permissions.
Should I test the integration after setup?
Yes. Run the intended workflow on a test conversation and check that the connection works with the selected permissions.
Test one workflow
Define the integration’s purpose before connecting the service.
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