Trigger conditions
Define when action is needed
Your rules. Less manual work.
Decide what happens to a request: who receives it, when to send an automatic reply and which actions to take. Build scenarios in the visual editor.
For your team
Routing
Route conversations by your rules
Automatic actions
Prepare replies for recurring situations
What Tygy can do
Trigger conditions
Define when action is needed
A scenario connects an event, conditions and actions. The visual editor lets you build conversation rules around your team’s processes.
- Choose a trigger event.
- Add conditions for the relevant conversations.
Routing
Route conversations by your rules
Set up actions that help send a conversation to the right assignee. Check the conditions against how your team distributes work.
- Define who receives a matching conversation.
- Check each branch using example conversations.
Automatic actions
Prepare replies for recurring situations
Use an automatic reply where the wording and conditions are known in advance. Agents continue the conversation in the shared inbox when a person needs to help.
- Configure a greeting or an out-of-hours reply.
- Agree on the wording before enabling the scenario.
Screenshots show the Tygy interface with demonstration data. Names, conversations and figures are examples.
How it works
Start with one clear rule
Check conditions and actions before enabling the scenario.
Prepare
Define the task and the people involved.
Configure
Choose settings for your team’s workflow.
Check
Walk through a test example.
Use
Review the result and refine the settings.
Check the selected workflow using your team’s examples before putting it to work.
Everyday tools
In your team’s workflow
Trigger conditions
Choose a trigger event.
Routing
Define who receives a matching conversation.
Automatic actions
Configure a greeting or an out-of-hours reply.
Scenarios
Questions and answers
Do I need to write code?
Scenarios are built in a visual editor using events, conditions and available actions.
How is a scenario different from an AI agent?
A scenario follows configured rules. An AI agent prepares replies using context and knowledge. Both can be part of the same workflow.
Where should I start?
Start with one recurring action, such as a greeting or routing. Test matching and non-matching conversations before enabling it.
Start with one clear rule
Check conditions and actions before enabling the scenario.
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