Company knowledge
Replies draw on selected sources and instructions.
Let AI handle routine questions
The AI operator answers using your knowledge, prepares drafts and hands conversations to your team. You define what it knows and when it acts on its own.
For your team
Controlled autonomy
You choose between a draft and an independent reply.
Human handoff
An agent joins the same conversation.
What Tygy can do
Your knowledge
Start with what your team knows
Connect your knowledge base and documents with policies, instructions and answers. Set the AI operator’s communication rules and scope.
- Choose the sources available to each AI operator.
- Update instructions when your policies change.
- Test real questions in the sandbox before launch.
Working mode
From a reviewed draft to an independent reply
Start with drafts: an agent reads, edits and sends the reply. Once the process is tested, enable independent replies for the tasks you choose.
- Review content before sending in draft mode.
- Compare AI replies with your team’s standards.
- Set autonomy to suit each workflow.
Team handoff
A person can take the next step
Configure handoff when AI lacks the knowledge or a task needs a person. Your team continues the same conversation with its message history.
- Define the topics that need a person.
- Keep context when switching from AI to an agent.
- Improve your knowledge after reviewing conversations.
Screenshots show the Tygy interface with demonstration data. Names, conversations and figures are examples.
How it works
Prepare and test one workflow
For example, start with delivery questions.
Gather
Add current policies to your knowledge.
Configure
Set instructions and handoff rules.
Test
Try common and difficult questions in the sandbox.
Launch
Choose a mode and review the first conversations.
Configure the feature for your team and check the results against your own examples.
Everyday tools
Improve answers with your team
Sandbox
Test questions and answer sources before working with customers.
Self-learning
Enabled separately, it helps build knowledge from human replies and corrections.
Shared conversations
AI activity remains part of the conversation history.
AI operator
Questions and answers
Can I start without automatic sending?
Yes. In draft mode, an agent reviews the text and sends it to the customer.
What happens if AI does not know the answer?
Configure handoff to a person for these cases. Test it in the sandbox alongside common questions.
Does AI learn from conversations automatically?
Self-learning is enabled separately. You can review and expand the resulting knowledge; keeping source material current still matters.
Test AI on your own questions
Start with sources your team trusts and one clearly defined workflow.
14 days free · No credit card required