Conversation topics
A separate topic for each conversation
Your support. In your Telegram.
Handle requests directly in Telegram: a dedicated topic for each conversation, operator assignment and replies to customers. The built-in Mini App provides the customer profile, team notes, AI suggestions and saved replies, right beside the conversation. Your team sees the same conversation in the web interface.
Telegram Desk
Order delivery
Contract question
Service setup
Hello! Could you confirm the delivery time?
Assigned to agent · Helen
Hi Anna! I will check with the delivery team and get back to you.
Customer profile · Mini AppConversation history · Notes · Saved replies
Reply to customer…
For your team
Context nearby
Open the details in the built-in Mini App
Shared history
Telegram and the web share the same conversation
What Tygy can do
Conversation topics
A separate topic for each conversation
Telegram Desk brings customer conversations into Telegram. Separate topics help your team keep customer discussions apart and continue the right conversation.
- Open the topic for the conversation you need.
- Reply to the customer from Telegram.
Telegram Desk
Order delivery
Contract question
Service setup
Hello! Could you confirm the delivery time?
Assigned to agent · Helen
Hi Anna! I will check with the delivery team and get back to you.
Customer profile · Mini AppConversation history · Notes · Saved replies
Reply to customer…
Context nearby
Open the details in the built-in Mini App
The Mini App provides customer details, notes, AI suggestions and reply templates alongside the conversation. Agents can check the context before replying.
- Review customer details and notes.
- Use hints and templates when they fit the question.
Telegram Desk
Order delivery
Contract question
Service setup
Hello! Could you confirm the delivery time?
Assigned to agent · Helen
Hi Anna! I will check with the delivery team and get back to you.
Customer profile · Mini AppConversation history · Notes · Saved replies
Reply to customer…
Shared history
Telegram and the web share the same conversation
Some teammates can work in Telegram while others use the web interface. Conversation history and assignment stay in sync between the two interfaces.
- Choose the interface that suits your work.
- Hand over a conversation with its history.
Screenshots show the Tygy interface with demonstration data. Names, conversations and figures are examples.
How it works
Start with one working group
Connect Telegram Desk and check a conversation in both interfaces.
Prepare
Define the task and the people involved.
Configure
Choose settings for your team’s workflow.
Check
Walk through a test example.
Use
Review the result and refine the settings.
Check the selected workflow using your team’s examples before putting it to work.
Everyday tools
In your team’s workflow
Conversation topics
Open the topic for the conversation you need.
Context nearby
Review customer details and notes.
Shared history
Choose the interface that suits your work.
Telegram Desk
Questions and answers
Does the customer also need Telegram?
No. Telegram Desk is the agent interface. Conversations can come from different connected channels.
Can I work alongside agents using the web?
Yes. Telegram Desk and the web interface share history and assignment.
Where are notes and hints?
Customer details, notes, AI suggestions and templates are available through the built-in Mini App.
Start with one working group
Connect Telegram Desk and check a conversation in both interfaces.
14 days free · No credit card required