Conversation volume
Understand changes in workload
See more. Manage with clarity.
Track incoming requests, response times and agent work. Compare periods and understand where your team needs help.
For your team
Channels
Compare conversation sources
Team workflow
Go from a metric to the conversation
What Tygy can do
Conversation volume
Understand changes in workload
Review conversation trends for a selected period. Compare changes with the team’s schedule and events that may have affected incoming questions.
- Choose a period to review.
- Discuss changes using concrete examples.
Channels
Compare conversation sources
A channel breakdown helps you understand where the work is concentrated. Use the report alongside your team’s context to decide where to focus.
- Compare incoming volume across channels.
- Account for the specifics of each source.
Team workflow
Go from a metric to the conversation
Response times and workload help your team discuss the process. To understand a change, review actual conversations and the conditions agents work in.
- Read metrics alongside conversation context.
- Agree on a concrete action after the review.
Screenshots show the Tygy interface with demonstration data. Names, conversations and figures are examples.
How it works
Make reviews a regular practice
Choose a period and the questions your report should answer.
Prepare
Define the task and the people involved.
Configure
Choose settings for your team’s workflow.
Check
Walk through a test example.
Use
Review the result and refine the settings.
Check the selected workflow using your team’s examples before putting it to work.
Everyday tools
In your team’s workflow
Conversation volume
Choose a period to review.
Channels
Compare incoming volume across channels.
Team workflow
Read metrics alongside conversation context.
Analytics
Questions and answers
What can analytics help me understand?
How conversation volume changes, where questions come from and how the team works. Read metrics in the context of actual conversations.
Can I compare channels?
Yes. Channel reporting helps compare conversation sources for a selected period.
Is this the same as AI quality review?
No. Analytics shows operational metrics, while AI quality review helps assess eligible closed conversations.
Make reviews a regular practice
Choose a period and the questions your report should answer.
14 days free · No credit card required