Shared intake
Bring guest questions into one queue
Model case studies · example Tygy workflows
A hotel group with central reservations and local teams across multiple properties.
Guest requests before and after check-in
A guest asks about booking terms, then requests a different arrival time. The central team and property staff continue one conversation with the agreements preserved.
Who this is for
Property handoff
Keep the guest’s preferences
Group standards
Use current property guidance
What Tygy can do
Shared intake
Bring guest questions into one queue
Messages from connected channels reach the reservations team. An agent confirms the property, dates and booking reference while keeping the original question in view.
- Tag the property and request topic.
- Confirm who owns the next step.
Property handoff
Keep the guest’s preferences
Notes and history show property staff what the guest has already been told. An employee checks early arrival availability separately before confirming it.
- Pass on confirmed agreements.
- Do not promise a change before checking the hotel system.
Group standards
Use current property guidance
The knowledge base helps maintain service and stay policies. An employee checks which property the conditions apply to before replying.
- Assign owners for keeping materials current.
- Separate group policies from property-specific details.
Screenshots show the Tygy interface with demonstration data. Names, conversations and figures are examples.
How the process works
From a request to the next step
A hotel group with central reservations and local teams across multiple properties.
- Guest
Contacts the group
Requests a different arrival time.
- Central team
Identifies the booking
Confirms the property, dates and preference.
- Property staff
Checks availability
Verifies the information in the hotel system.
- Owner
Confirms the terms
Shares a verified reply through the guest’s channel.
What to measure in a pilot
- First reply to guests
- Compare response time by channel and shift.
- Property coordination
- Measure time from handoff to property confirmation.
- Accurate agreements
- Sample replies against the conditions confirmed by property staff.
Everyday tools
What the team needs
Shared intake
Tag the property and request topic.
Property handoff
Pass on confirmed agreements.
Group standards
Assign owners for keeping materials current.
Hotel groups
Questions and answers
Does Tygy change booking dates and terms?
Employees make changes in the hotel system in this workflow. Tygy helps collect the request and communicate confirmed terms.
Is this a real customer case study?
This is a model workflow based on Tygy features that you can adapt to your company’s processes.
Where should we start a pilot?
Choose one team and request type. Compare the existing workflow with a pilot using comparable samples, then decide what to expand.
Test the process with one request stream
Choose one team and request type. Compare the existing workflow with a pilot using comparable samples, then decide what to expand.
14 days free · No credit card required